Frequently Asked Questions


Discounts & Upgrades

Yes! We offer a 30% academic discount to full-time students or educators who use our plugins as tools in their teaching. You will need to provide proof of your identity, and documentation confirming your current full-time enrollment or employment as a music educator. We request that you send your application from your school/university email address whenever possible.

Please note: Our academic discount cannot be combined with other discounts; such as bundle discounts, intro offers, and sales.

You can submit your application here. All applications require our manual verification. Upon approval (usually within 48 hours) you will receive a discount coupon for use in the Tone Projects shop.

Yes, if you own any of our existing plugins you will receive a special loyalty discount offer via email whenever we release a new product.

We also offer an upgrade path to our full bundle if you already own one or more of the plugins included in the bundle. The bundle discount cannot be combined with other discounts, so your upgrade price will be calculated based on what you paid for the plugin(s) you already own. Please write to support to get your personal upgrade offer.

Yes! A standard Tone Projects license is personal, but if you need a license which can be used by more than one person (e.g. a studio with several control rooms used by different people) then you'll need a site license for multiple seats.

We offer an increasing discount for every additional seat:
  • 1st seat: full price
  • 2nd seat: 35% discount
  • 3rd seat: 40% discount
  • 4th seat: 45% discount
  • 5th seat: 50% discount
  • Seat 6-9: 55% discount
  • seat 10+: 60% discount
If you're interested then write us an email and we'll get you a quote for the number of seats and plugins you need.

Licenses

Yes! If you’ve purchased a plugin license, you can transfer it to another user. We charge an administration fee of $35 per plugin license to be paid by the current owner.

Please note:
  • NFR (“Not For Resale”) licenses and plug-ins purchased with an Academic/Educational discount are not transferrable.
  • Licenses purchased as part of a bundle (or later upgraded with bundle discount) can only be transferred as the whole bundle to the same person, not as individual plugins.
  • A license can't be transferred until 90 days after the purchase.
If you’re unsure whether you can transfer your license, please write us and we’ll be happy to help you out.

To Proceed:
If the above requirements are fulfilled and you would like to request a license transfer, please follow the guidelines on our License Transfer page.

Our trial versions are time-unlimited but restrict session recall and loading/saving of user presets. A subtle noise burst is added to the output every so often. If you save a project with the trial version you will be able to restore the session with a licensed version.

The trial versions for our legacy plugins (Sonitex and Compadre) are fully functional for a 30 day period, except for the insertion of a gentle beep/noise burst at one minute intervals and a slightly higher CPU usage.

We offer free trial versions of all our plugins for you to test before deciding to make a purchase. However, you may request a full refund of your purchase before you activate the plugin license provided that you request the refund within 14 days of the initial purchase date by contacting us here.

If you have purchased a plugin bundle, you must return the whole bundle within 14 days of purchase before you activate any plugin in the bundle in order to qualify for a refund.

User Account

The "My Account" section on our website is only used to access download links and license information for products you already own. You don’t need an account to purchase, or to download and use any of our trial versions.

If you’re looking to buy or download a plugin you don't already own, simply proceed to checkout from the product page. Once the checkout is completed you will automatically get an account registered to the email address used during checkout. You can then later log in to your account to access all your products.

It's a good idea to use the same email address when purchasing several products. That way, all your products will be available from the same account.

If you need to change the email address registered with your account, please reach out to us here.

We request that you write to us from your currently registered email address. If that's not possible then please include other ways for us to verify your identity as the license owner; e.g. your original order number, a photo of your driver's license, or similar.

Plugin Activation

No dongle is required to run our plug-ins. No restrictive challenge/response system either.

We use simple serial numbers to unlock the plug-ins. When you purchase a Tone Projects product, you'll receive an automated response within minutes containing your user-name, serial number and download link for the installer. That's it! Simple, quick and flexible. You'll be able to unlock your plug-ins on new computers as long as you store your user name and serial number.

Yes! The license you have purchased is your personal license, meaning that you may install the program on as many of your computers as needed, provided that the program is used on only one computer at a time.

If you share a computer and another engineer will be using the plug-in as well, then you'll need an additional seat for the license. We offer increasing discounts for every additional seat, so please write us an email and we'll get you a quote for the number of seats and plugins you need.

As you may have noticed, the trial versions cannot be unlocked. You need to download the full version to unlock your plug-in.

In your Account Management you can see all your previous orders, download latest full version installers, and see your license information. Go here to manage your orders

Contact Us


You're always welcome to get in touch if you have questions, feedback or feature requests.If you've found a bug please do let us know! Drop us an email and we'll get back to you within 48 hours - usually within 24 hours.

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