Frequently Asked Questions


No dongle is required to run our plug-ins. No restrictive challenge/response system either.

We use simple serial numbers to unlock the plug-ins. When you purchase a Tone Projects product, you'll receive an automated response within minutes containing your user-name, serial number and download link for the installer. That's it! Simple, quick and flexible. You'll be able to unlock your plug-ins on new computers as long as you store your user name and serial number.

Yes! The license you have purchased is your personal license, meaning that you may install the program on as many of your computers as needed, provided that the program is used on only one computer at a time. If you share a computer and another engineer will be using the plug-in as well, then you'll need two licenses.

The Unisum trial is time-unlimited but restricts session recall, loading and saving of user presets, and A/B comparison. Audio output will be muted very briefly every 2 minutes. If you save a project with the trial version you will be able to restore the session with a licensed version.

The trial versions for our legacy plugins (Sonitex and Compadre) are fully functional for a 30 day period, except for the insertion of a gentle beep/noise burst at one minute intervals and a slightly higher CPU usage.

As you may have noticed, the trial versions cannot be unlocked. You need to download the full version to unlock your plug-in.

In your Account Management you can see all your previous orders, download latest full version installers, and see your license information. Go here to manage your orders

Contact Us


You're always welcome to get in touch if you have questions, feedback or feature requests.If you've found a bug please do let us know! Drop us an email and we'll get back to you within 48 hours - usually within 24 hours.

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